Last updated: October 2026

At THRANE ASTRA, each personalized reading is individually created using the birth information provided by the customer. The following policy explains cancellations, the right of withdrawal, refunds and corrections.

1. Before we begin creating your reading

If you wish to cancel your order, please contact us as soon as possible.

If we have not yet begun creating your personalized reading, we will review your cancellation request in accordance with your applicable consumer rights.

2. Starting your personalized digital content

Your Personal 2027 is individually created digital content and is delivered electronically as a PDF.

We normally begin creating your personalized reading shortly after your order has been confirmed so that we can deliver it within the stated delivery period of 2–3 business days.

Where required by applicable consumer law, we will ask for your express consent to begin delivery of the personalized digital content before the statutory withdrawal period has expired and ask you to acknowledge that your right of withdrawal will be lost when the applicable legal conditions are met.

3. Right of withdrawal

Consumers may have a statutory right of withdrawal when purchasing online.

For digital content that is not supplied on a physical medium, the right of withdrawal may be lost once delivery has begun, provided that the legal requirements for this have been fulfilled, including the customer's prior express consent and acknowledgement.

Nothing in this policy limits any mandatory rights you have under applicable consumer law.

4. Incorrect information provided by the customer

You are responsible for checking that the birth information you submit is correct.

If you discover an error in your birth date, birth time, place of birth or other information, please contact us as soon as possible.

If we have not yet begun creating your report, we will make reasonable efforts to correct the information.

If your personalized report has already been created based on incorrect information supplied by you, we may not be able to create a replacement report free of charge.

5. Errors made by THRANE ASTRA

If your report contains an error caused by THRANE ASTRA, please contact us.

We will review the issue and, where appropriate, correct or replace the affected report without additional charge.

Your statutory rights relating to defective digital content are not affected by this policy.

6. Problems with delivery

Your personalized report will normally be delivered by email within 2–3 business days after your order has been confirmed.

If you have not received your report within this period, please contact us before placing another order.

We will check the delivery status and make reasonable efforts to resolve the issue.

7. Refunds

Any request for a refund will be assessed in accordance with this policy and applicable consumer law.

Where a refund is required by law, it will be processed using the applicable payment method unless otherwise agreed.

This policy does not exclude or restrict any mandatory consumer rights.

8. Contact us

For cancellations, corrections, delivery problems or questions regarding your order, please contact:

THRANE ASTRA
Email: hello@thraneastra.com
Norway