Last updated: October 2026

At THRANE ASTRA, we value your privacy and handle your personal information with care. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and the rights you have regarding your personal information.

1. Information we collect

When you use our website, submit your details, purchase a personalized THRANE ASTRA reading, or contact us, we may collect information including:

• Your name
• Email address
• Date of birth
• Time of birth, if provided
• Place of birth
• Order and transaction information
• Information you provide when contacting us

Your date, time and place of birth are collected specifically for the purpose of creating your personalized astrology-inspired reading.

We do not ask you to provide national identity numbers or similar sensitive identification information for this service.

2. How we use your information

We use your personal information to:

• Create your personalized THRANE ASTRA reading
• Process and manage your order
• Deliver your completed digital report
• Communicate with you regarding your order
• Provide customer support
• Meet applicable accounting, tax and legal obligations
• Maintain the functionality and security of our online store

Your birth details are used for the creation and delivery of your personalized reading and are not used for unrelated advertising or marketing purposes.

3. Legal basis for processing

We process the personal information necessary to create and deliver your personalized reading because this information is required to fulfil our agreement with you.

We may also process and retain certain information where necessary to comply with legal obligations, including applicable accounting and tax requirements.

Where consent is required for a particular purpose, we will request it separately.

4. Shopify and other service providers

Our online store is operated using Shopify.

Shopify processes certain personal information necessary to operate the online store, manage orders and provide related services.

We may also use trusted service providers for services such as payment processing, email delivery, website hosting and other technical functions necessary to operate THRANE ASTRA.

These providers may process personal information only as necessary to provide their services and in accordance with applicable data protection requirements.

5. Payment information

Payments are processed through the payment providers made available through our online store.

THRANE ASTRA does not directly receive or store your complete payment card details.

Payment providers may process your information in accordance with their own privacy policies and applicable legal requirements.

6. How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected or where we are required to retain it by law.

Your birth details — including your date, time and place of birth — will be deleted within 10 days after your completed personalized report has been delivered to you.

This short retention period allows us to assist you if a correction relating to the birth information used in your report is required shortly after delivery.

Order, transaction and accounting information that we are legally required to retain may be stored for longer in accordance with applicable accounting, tax and other legal requirements.

7. Your rights

Depending on applicable data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain processing
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent

Some of these rights may be subject to legal limitations, for example where we are required by law to retain certain information.

If you are located in Norway, you also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

8. Marketing

Purchasing a THRANE ASTRA reading does not automatically subscribe you to marketing emails.

If we offer marketing communications, any consent to receive them will be requested separately and will be optional.

You may withdraw your consent to marketing communications at any time.

9. Cookies and website data

Our online store may use cookies and similar technologies to operate the website, remember preferences, understand how the website is used and provide relevant functionality.

Where required by applicable law, you will be given the opportunity to manage your preferences regarding non-essential cookies.

10. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. International processing

Some of the service providers used to operate our online store may process personal information in countries outside your country of residence.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The latest version of this Privacy Policy will be available through our online store. The date at the top of this page indicates when the policy was last updated.

13. Contact us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have questions about how your personal information is handled, please contact us:

THRANE ASTRA
Email: hello@thraneastra.com
Norway